Terms & Conditions

1. Membership and Entry

By obtaining a membership or entering our studio, you agree to abide by our Terms and Conditions.

When you obtain a membership or physically enter our studio, it means you accept and are bound by our Terms and Conditions. We may update our Terms and Conditions from time to time. We'll notify you in writing through email, our website, or by sharing the changes at the studio. We encourage you to familiarise yourself with the Terms and Conditions and check for updates regularly. We want to create a positive environment for everyone. However, we reserve the right to refuse entry to or eject individuals from our studio for any reason.

Participants joining mat classes must be at least 14 years old, while for reformer classes, the minimum age is 16. For individuals under 18, written parental consent is required for class participation, obtainable by contacting the studio or using the form on the website.

2. Safety and Health

Participating in any activities (exercise, meditation or mindfulness practices) at our studio is done at your own risk. If you have any doubts about your ability to engage in these activities, we recommend seeking medical advice beforehand. It's important to inform us and our instructors about any health risks or medical conditions you have before participating in our classes or workshops. If you have a medical condition, we strongly recommend seeking approval from a medical practitioner. Engaging in exercise with a medical condition is solely at your own risk. Our instructors may provide physical correction during classes to ensure proper practice methods. Participating in these methods is entirely at your own risk.

We're unable to take responsibility for the safekeeping of your personal belongings. We recommend bringing only necessary items into the studio during your visit. Respect for others' personal belongings is important. Interfering with, tampering, stealing, or causing damage or loss to another person's belongings at the studio is strictly prohibited. Such actions may result in the cancellation of your membership and a permanent ban from our studio.

3. Schedule, Teacher and Event Changes

Sama House reserves the right to cancel, modify and change teachers, class schedules, class styles, events, and workshops without prior notice.

4. Privacy and Third-Party Services

We value your privacy and comply with the Privacy Act. Our privacy policy is available on our website. If you have any privacy concerns or requests regarding your personal information, please contact us at hello@samahouse.com.au.

We utilise a third-party client management software called "Momence". Your personal information will be shared with Momence to create a membership or book classes. Momence's use of personal information is governed by its privacy policy.

5. Booking and Attendance

To attend a class, please pre-book your spot using our online booking system. The booking cut-off is set at 20 minutes prior to the start of the class. To enhance your experience and secure a spot in the class, we discourage walk-ins, as space cannot be guaranteed. If you have booked a class and need to cancel your attendance, please do so through our online booking system at least 6 hours before the scheduled class time to avoid penalties. Late cancellations (within 6 hours of class) will incur a fee of $10 and no-shows will incur a fee of $15 and a lost class pass. However, we understand that sometimes life throws curveballs! To offer some flexibility, we have a 'when-life-happens' freebie. Each client is allowed one free late cancellation or no-show within any 4-week period. This means that if you late cancel or no-show once, you won’t be charged. However, if you late cancel or no-show again within the following 4 weeks, you will be charged the fee. After those 4 weeks, your free late cancellation or no-show resets.

6. Membership Terms and Conditions

Membership is available to individuals aged 18 years and over. Membership sales are final. We do not offer refunds for change of mind, user error, injury, illness, change of address, unsuitability, or any other reason, except as required by law. Memberships are for personal use only and are non-transferable. Selling, trading, gifting, sharing, providing, or transferring memberships to others is strictly prohibited. Violation of this policy may result in the permanent cancellation of your membership and a ban from our studio. We offer gift cards for sale, which can be redeemed for membership creation. Gift cards are not redeemable for cash.

If you need to suspend your membership, please send an e-mail to hello@samahouse.com.au at least 7 working days ahead of your next billing date. The minimum suspension period is one week and the maximum is five weeks per year. Please note that some of our memberships require a minimum contract period, as specified on the membership purchase page. After the minimum contract period, debits will continue as usual unless you request to cancel your membership via email.

Our auto-debit memberships have a minimum contract of 3 months. If you wish to cancel your membership before the minimum contract period, a $100 cancellation fee is applicable, or the remaining balance, whichever is less.

All membership cancellations require at least 2 weeks' notice (via email).

7. Fees and Pricing

We reserve the right to adjust fees for ongoing memberships after the minimum commitment period, with 8 weeks' notice. We'll inform you in writing of any changes. If you don't agree with the changes, you may cancel your membership according to the Terms and Conditions. We may change fees for new memberships at any time.

8. Liability and Indemnity

Our services come with consumer guarantees as per the Australian Consumer Law (ACL). Besides the consumer guarantees and other applicable laws, we exclude any implied terms, conditions, or warranties. To the extent permitted by law, we, our representatives, and instructors are not liable for any injury, illness, damage, or loss sustained directly or indirectly while participating in our classes or visiting the studio. By accepting our Terms and Conditions, you release us from any related claims.

9. Intellectual Property

Our logos, materials, and intellectual property are protected. You are not permitted to copy, reproduce, sell, distribute, license, or use our intellectual property without prior written consent.

10. Additional Terms and Conditions

Additional terms and conditions related to memberships, classes, and packages can be found on our website or provided separately for specific offerings.

Privacy Policy

This Privacy Policy explains how Sama House collects, uses, and safeguards the personal information of individuals who interact with our studio. We are committed to protecting your privacy and ensuring the security of your personal information. Please read this policy carefully to understand how we handle your data.

1. Information We Collect

We may collect the following types of personal information:

Contact information (such as name, email address, phone number, and mailing address)
Health information (such as information regarding any health risks or conditions you disclose to us for participation in classes)
Payment information (such as credit card details or other payment method information)
Information about your preferences and interests relevant to our services
Demographic information (such as age, gender, and location)

2. How We Collect Information

We may collect personal information when:

You sign up for a membership or book classes through our website or in-person.
You communicate with us via email, phone, social media, or other channels.
You participate in our classes, workshops, events, or other activities.
You provide feedback or complete surveys.
You interact with our website, including through the use of cookies (see section 5).

3. How We Use Your Information

We use the personal information we collect for the following purposes:

To process and manage memberships, bookings, payments, and class attendance.
To communicate with you about your membership, bookings, schedule changes, and other studio-related updates.
To provide you with our services, including yoga and pilates classes, workshops, events, and promotions.
To personalise your experience and tailor our offerings to your interests and preferences.
To improve our services, website, and customer support.
To send you marketing communications with your consent, which you may opt out of at any time.
To comply with legal obligations and enforce our Terms and Conditions.

4. How We Protect Your Information

We take appropriate measures to ensure the security of your personal information and protect it against unauthorised access, disclosure, alteration, or destruction. These measures include:

Implementing physical, technical, and organisational security controls.
Restricting access to personal information on a need-to-know basis.
Regularly monitoring our systems for vulnerabilities and threats.
Encrypting sensitive data during transmission and storage.
Conducting staff training on data protection and privacy best practices.

5. Cookies and Third-Party Tracking

Our website may use cookies and similar technologies to enhance your browsing experience and gather information about how you use our site. These technologies may collect non-personally identifiable information such as your IP address, browser type, device information, and browsing behavior. You can disable cookies in your browser settings, although this may affect certain functionalities of our website.

We may also use third-party analytics tools and tracking services to analyse website usage, improve our services, and deliver targeted advertisements. These third parties may collect and process your personal information according to their own privacy policies and practices. We do not have control over the data collected by these third parties.

6. Sharing of Personal Information

We may share your personal information with third parties in the following circumstances:

With service providers and business partners who assist us in delivering our services, such as booking software, payment processors, customer support providers, and marketing platforms.
With legal authorities or regulatory bodies to comply with applicable laws, regulations, or court orders.
In the event of a merger, acquisition, or sale of our business, where personal information may be transferred as part of the transaction.
With your consent or at your request, for purposes disclosed to you at the time of collection.

We do not sell, rent, or trade personal information to third parties for their marketing purposes.

7. Your Rights and Choices

You have certain rights regarding your personal information, subject to local data protection laws. These rights may include:

Access: You can request access to the personal information we hold about you.
Correction: You can request the correction or update of inaccurate or incomplete personal information.
Deletion: You can request the deletion of your personal information, subject to applicable legal requirements.
Restriction: You can request the restriction of processing of your personal information in certain circumstances.
Objection: You can object to the processing of your personal information for direct marketing purposes or based on legitimate interests.
Withdrawal of Consent: If we rely on your consent for processing personal information, you have the right to withdraw your consent at any time.

To exercise your rights or make a request regarding your personal information, please contact us using the information provided in section 9.

8. Retention of Personal Information

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your personal information, we will securely dispose of it.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our practices concerning your personal information, please contact us at hello@samahouse.com.au.

10. Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We encourage you to review this policy periodically. The updated policy will be effective when posted on our website.